Varvara

Home

Work

About

Contact

Home

Work

About

Contact

Tivora Health Management Platform

Services

Product Design

Branding

Industries

Healthcare

Project Type

Concept Project

Date

January 2025

Overview

In a fragmented healthcare landscape, the design challenge was to create a unified digital platform that simplifies patient health management and streamlines doctor workflows. The resulting solution is a comprehensive health and medical appointments system that integrates vital sign tracking, appointment scheduling, medication management, and secure communication.

In a fragmented healthcare landscape, the design challenge was to create a unified digital platform that simplifies patient health management and streamlines doctor workflows. The resulting solution is a comprehensive health and medical appointments system that integrates vital sign tracking, appointment scheduling, medication management, and secure communication.

Context

Set within a private hospital network spanning multiple locations, the project addresses the operational realities of modern healthcare. In this system, patients can contact their doctor immediately via text or book an in-person visit, phone call, or video call—but direct calls via the app are avoided to keep doctors focused on patient care.

Set within a private hospital network spanning multiple locations, the project addresses the operational realities of modern healthcare. In this system, patients can contact their doctor immediately via text or book an in-person visit, phone call, or video call—but direct calls via the app are avoided to keep doctors focused on patient care.

Set within a private hospital network spanning multiple locations, the project addresses the operational realities of modern healthcare. In this system, patients can contact their doctor immediately via text or book an in-person visit, phone call, or video call—but direct calls via the app are avoided to keep doctors focused on patient care.

Appointments must be approved, declined, or rescheduled by the doctor, with automated reminders sent to patients upon confirmation. The hospital offers a wide range of specialties and supports patients at every step of their healthcare journey, ensuring a full picture of each patient’s state. Although this is a concept project, it reflects real-world constraints and needs for scalable, integrated healthcare solutions.

Appointments must be approved, declined, or rescheduled by the doctor, with automated reminders sent to patients upon confirmation. The hospital offers a wide range of specialties and supports patients at every step of their healthcare journey, ensuring a full picture of each patient’s state. Although this is a concept project, it reflects real-world constraints and needs for scalable, integrated healthcare solutions.

Appointments must be approved, declined, or rescheduled by the doctor, with automated reminders sent to patients upon confirmation. The hospital offers a wide range of specialties and supports patients at every step of their healthcare journey, ensuring a full picture of each patient’s state. Although this is a concept project, it reflects real-world constraints and needs for scalable, integrated healthcare solutions.

Problem Space

The Challenge

Current healthcare solutions are too fragmented—patients juggle multiple apps for tracking health metrics, booking appointments, and managing medications, while doctors struggle with disjointed systems that hinder quick, informed decision-making. This leads to missed appointments, inefficient data management, and suboptimal patient outcomes.

Current healthcare solutions are too fragmented—patients juggle multiple apps for tracking health metrics, booking appointments, and managing medications, while doctors struggle with disjointed systems that hinder quick, informed decision-making. This leads to missed appointments, inefficient data management, and suboptimal patient outcomes.

Current healthcare solutions are too fragmented—patients juggle multiple apps for tracking health metrics, booking appointments, and managing medications, while doctors struggle with disjointed systems that hinder quick, informed decision-making. This leads to missed appointments, inefficient data management, and suboptimal patient outcomes.

The Desired Outcome

My goal was to design a seamless, user-friendly platform that:

Empowers patients to manage both mental and physical health in one place.

Provides doctors with an efficient dashboard for accessing comprehensive patient data.

Streamlines appointment booking and communication workflows.

.Ultimately, improves adherence, reduces no-shows, and enhances overall care quality.

My Process

Research

Kano Analysis

Used to prioritize features based on user delight versus basic expectations, which was crucial in defining must-have functionalities and areas for innovation.

Competitve Analysis

The competitive analysis helped evaluate current market solutions to pinpoint essential functionalities and identify innovative opportunities. This process enabled to focus on must-have features that truly delight users while addressing existing gaps.

Pros

Pros

Pros

Centralized health record management

Streamlined appointment scheduling with reminders

Secure doctor–patient communication

Cons

Cons

Cons

Limited integration of mental and physical

health tracking

Limited integration of mental and physical health tracking

Complex interfaces with steep learning curves

Fragmented features leading to redundancy and

data overload

Fragmented features leading to redundancy and data overload

Jobs-to-Be-Done (JBTD) Framework & Target Personas

Using the JTBD framework, I honed in on the key user groups most likely to benefit from this solution—General Practitioners, Older Patients, and Patients with Chronic Illnesses. By evaluating their daily routines and framing targeted questions, I identified their primary needs and goals. This focused approach ensured the design addresses their most critical tasks and pain points.

Key Findings

Users desire an all-in-one solution that integrates physical and mental health management.

Simplicity and accessibility are critical for older patients and those with chronic conditions.

Doctors need real-time access to complete patient data to provide timely and effective care.

Current solutions are too fragmented, leading to inefficiencies and user frustration.

Ideation & Wireframes

Building on these insights, brainstorming sessions focused on addressing the core user frustrations:

Unified Dashboard: To present critical patient data, upcoming appointments, and notifications in a modular, card-based layout.

Intuitive Appointment Flow: With sorting, filtering, and list view options to streamline booking, followed by a clear doctor approval process.

Robust Communication Features: Including integrated chat, video call interfaces, and an AI-assisted helper for quick actions like scheduling or note-taking.

Patient & Doctor Profiles: Detailed yet easy-to-navigate profiles that organize information into clearly labeled tabs (e.g., health metrics, lab results, treatment plans).

Wireframes

Wireframes were rapidly developed and iterated upon, ensuring that each feature solved specific pain points without overwhelming the user.

The process validated user flows and highlighted opportunities for clear information hierarchy and accessibility improvements.

Design

Unified Dashboard: Presents current patient details, upcoming visits, notifications, and appointment requests at a glance for rapid decision-making.

Unified Dashboard: Presents current patient details, upcoming visits, notifications, and appointment requests at a glance for rapid decision-making.

Unified Dashboard: Presents current patient details, upcoming visits, notifications, and appointment requests at a glance for rapid decision-making.

Appointment Calendar: Manage and filter appointments with intuitive sorting and list view options for streamlined scheduling.

Appointment Calendar: Manage and filter appointments with intuitive sorting and list view options for streamlined scheduling.

Appointment Calendar: Manage and filter appointments with intuitive sorting and list view options for streamlined scheduling.

Doctor-Patient Chat: A seamless messaging interface featuring a dedicated patient profile sidebar that provides instant access to essential patient data, key health metrics, and comprehensive notes.

Doctor-Patient Chat: A seamless messaging interface featuring a dedicated patient profile sidebar that provides instant access to essential patient data, key health metrics, and comprehensive notes.

Doctor-Patient Chat: A seamless messaging interface featuring a dedicated patient profile sidebar that provides instant access to essential patient data, key health metrics, and comprehensive notes.

Video Consultation: A streamlined interface that displays a patient profile summary at the top, paired with an integrated video chat feature.

Video Consultation: A streamlined interface that displays a patient profile summary at the top, paired with an integrated video chat feature.

Video Consultation: A streamlined interface that displays a patient profile summary at the top, paired with an integrated video chat feature.

Patient Profile: Comprehensive view organized into tabs for contact info, appointments, AI insights, health metrics, documents, lab tests, and treatment plans.

Doctor Search: Filter by specialty, visit date, and location to quickly find the right healthcare professional.

Doctor Profile: Detailed profile showcasing educational background, specialties, reviews, and contact information for informed decision-making.

Doctor Profile: Detailed profile showcasing educational background, specialties, reviews, and contact information for informed decision-making.

Doctor Profile: Detailed profile showcasing educational background, specialties, reviews, and contact information for informed decision-making.

Booking Flow: Streamlined process for scheduling appointments, with clear steps for doctor approval, rescheduling, or decline notifications.

Booking Flow: Streamlined process for scheduling appointments, with clear steps for doctor approval, rescheduling, or decline notifications.

Booking Flow: Streamlined process for scheduling appointments, with clear steps for doctor approval, rescheduling, or decline notifications.

User Home: Displays upcoming medications, visits, lab results, and AI health insights; Profile: Allows users to log symptoms, track their health metrics, edit personal data, and access lab results effortlessly.

Messaging & Video: Engaging interfaces for both text messaging and video consultations that enhance doctor-patient communication.

Outcome

The project presented several challenges—from balancing rich functionality with simplicity to integrating real-time data from multiple sources.

Through iterative testing and stakeholder feedback, I refined the workflows and ensured the platform was both comprehensive and user-friendly. Looking forward, further enhancements will focus on deepening AI-driven insights and optimizing communication tools.

Future KPIs & metrics

Future KPIs & metrics

Future KPIs & metrics

Daily/Monthly Active Users (DAU/MAU): Monitor overall engagement and product relevance.

Appointment Booking Rate: Assess ease-of-use and conversion efficiency of the scheduling feature.

Appointment Booking Rate:

Assess ease-of-use and conversion efficiency of the scheduling feature.

No-Show Rate: Track reduction in missed appointments through effective reminder systems.

Medication Adherence Rate: Evaluate how well patients follow their treatment plans.

Net Promoter Score (NPS) & User Satisfaction: Gauge overall user loyalty and the likelihood of recommendations.

Other Projects

Water Tracker Thinkdrop

Water Tracker Thinkdrop

Water Tracker Thinkdrop

Axora Studio

Axora Studio

Axora Studio